Ordering
How do I place my order?
To place an order:
- Select the product you would like to purchase and click "Add to Cart".
- Proceed to checkout and enter your shipping and payment information.
- Review your order details and complete your payment.
After your order is successfully placed, you will receive an Order Confirmation Email containing your order number and purchase details.
If you experience any issues during checkout, please contact our Customer Support team.
How do I know if my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
If you do not receive your confirmation email, please check your spam or junk folder first. If you still cannot locate it, please contact our Customer Support team.
Can I change or cancel my order after placing it?
We accept order changes and cancellations before 11:00 PM (PDT, GMT-7) on the same day the order is placed.
Please contact us as soon as possible if you need to make changes.
Once your order has entered processing or has been shipped, we are unable to modify or cancel the order.
Payment
What payment methods do you accept?
We accept secure payment methods available during checkout.
Available payment options may include:
- Credit and debit cards.
- PayPal.
- Apple Pay.
- Google Pay.
- Other payment methods available in your region.
Payment options may vary depending on your location.
Is my payment information secure?
Yes.
All payments are processed through secure payment providers.
We do not store your complete payment card information, and your payment details are handled according to industry security standards.
How do I use a discount code?
To apply a discount code:
- Enter your discount code in the discount field during checkout.
- Click "Apply".
- Confirm that the discount has been successfully applied before completing your order.
Only valid promotional codes can be applied.
Shipping
How long does delivery take?
Orders are usually processed within 5 business days after payment confirmation.
After shipment, delivery usually takes approximately 10–20 business days, depending on your destination, carrier availability, customs processing, and other external factors.
Please note that delivery times are estimates and may be affected by circumstances outside our control.
Do you ship worldwide?
Yes.
We currently ship to many destinations worldwide.
Shipping availability and costs are calculated during checkout based on your location and order details.
How can I track my order?
Once your order has been shipped, you will receive a Shipping Confirmation Email with your tracking number.
You can use the tracking number provided to check your delivery status.
Why has my tracking information not updated?
Tracking updates may take some time after shipment.
If your tracking information has not changed for an extended period, please contact our Customer Support team and we will assist you.
Returns & Refunds
What is your return policy?
We accept return requests within 14 days after receiving your order.
To be eligible for a return:
- The product must be unused.
- The product must be in its original condition.
- Original packaging must be included.
- Proof of purchase is required.
Please contact our Customer Support team before returning any product.
How do I return an item?
Before returning any item, please contact our Customer Support team.
After your return request has been approved, we will provide:
- Return shipping address.
- Detailed return instructions.
Returns sent without prior authorization may not be accepted.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Please provide:
- Order number.
- Photos of the item.
- A description of the issue.
Our team will review your request and provide assistance.
When will I receive my refund?
After your return is received and inspected, we will notify you about your refund status.
Approved refunds will be processed within 5–15 business days to your original payment method.
Your bank or payment provider may require additional processing time.
Product Questions
Are product colors exactly the same as shown in the pictures?
We make every effort to display product images and colors accurately.
However, colors may vary slightly depending on your screen settings and device.
What should I do if my product arrives damaged?
Please contact our Customer Support team with your order number and photos of the issue.
We will review your request and provide an appropriate solution.
Privacy & Support
Is my personal information protected?
Yes.
We respect your privacy and take reasonable measures to protect your personal information.
Your information is used only for order processing, customer support, improving our services, and other necessary business purposes.
How can I contact Customer Support?
For any questions regarding orders, products, shipping, or returns, please contact us:
Customer Support
Email: service@merovica.com
You may also find customer service contact details, including phone support information, in your Order Confirmation Email.